RoomRack MCP Server
Ask your hotel. In plain language.
RoomRack MCP Server connects your PMS to Claude or ChatGPT. The assistant answers with your hotel's real data, with the same permissions you have in the PMS.
- No developer
- ~2 min setup
- Read-only
- OAuth + OTP
Today at Demo Hotel:
- Arrivals
- 12
- Departures
- 9
- In-house
- 41
How it works
The question comes from the AI. The decision stays with RoomRack.
- 01
You ask
You write in Claude or ChatGPT as you would ask a colleague.
- 02
RoomRack checks
Our server verifies user, property and role, and calls read-only tools only.
- 03
You get the answer
Real data, filtered of sensitive fields, in seconds.
The AI never changes anything in your PMS.
Every tool is read-only. Reservations, rates and settings always stay in your team's hands.
By team
Each team asks what matters to it.
The AI answers with the permissions of each user's role in RoomRack PMS.
Arrivals, availability and prices, without searching through screens.
- «What are today's arrivals and departures?»
- «Do I have a room from 10 to 14 August for 3 adults? How much is it?»
- «What is the cancellation policy of this reservation?»
day_overviewavailabilityprice_quotereservation_policyWhat it can do today
13 tools. All read-only.
The AI cannot change anything in the PMS. With multiple properties, one question can cover up to 5.
my_propertiesAccountProperties you have access to
day_overviewOperationsArrivals, departures and in-house guests for a day
availabilityReservationsAvailability by day and room type
price_quoteReservationsStay price by room type, rate plan and guests
unpaid_reservationsFinanceReservations with a balance due
reservation_policyReservationsCancellation and prepayment policy of a reservation
reservation_folioFinanceReservation folio, based on your permissions
breakfastsOperationsBreakfasts, lunches and dinners per day
housekeeping_todayOperationsHousekeeping plan, room status, maintenance issues
yearly_performanceFinanceOccupancy, ADR, RevPAR and revenue by month, year over year
revenue_by_yearFinanceTurnover, VAT, collections and room revenue by year
balance_by_categoryFinanceBalance by accounting category
list_skills · get_skillAccountReady-made RoomRack procedures (skills)
Security and personal data
The AI sees what you see. Nothing more.
Roles are set inside RoomRack.
Each user's PMS role determines which properties and data the AI can access. Every connection appears in the account's active connections and can be revoked there.
RoomRack · Active AI connections
Read-onlyClaude
User A
ChatGPT
User B
Illustrative view · sample data
Same permissions as the PMS
Every call is checked on our server: who you are, which property you can access and what your role allows. The server decides, never the AI.
No direct database access
The AI only calls the listed tools, with validated parameters.
Sensitive data stays put
Emails, phones, IDs, passports, cards, addresses, tax IDs, notes and door codes are never returned. A second independent filter scans every response. Guest names appear only to users with that permission.
Secure sign-in
OAuth with PKCE and the normal PMS login with OTP. Your password never reaches Claude or ChatGPT. The key lasts 1 hour and renews automatically for up to 30 days.
Full audit log
Every call is logged with user, property, tool, time and result, without personal data. Rate limits apply.
Revoke within a minute
Every AI connection appears in your RoomRack account's active connections and can be revoked there.
Connect in ~2 minutes
What you need
- An active RoomRack PMS user account.
- A Claude or ChatGPT account on a plan that allows custom connectors.
- The RoomRack MCP Server connection address, copied with one click.
Menu names change from time to time at Anthropic and OpenAI and vary by plan. The address and process stay the same.
For claude.ai and Claude Desktop.
- 1Open Settings → Connectors.
- 2Click Add custom connector.
- 3Name: RoomRack. In the URL field, paste the address you copied. Save.
- 4Click Connect. The RoomRack sign-in page opens.
- 5Sign in with your PMS email, password and OTP.
- 6Review what the app requests and approve.
- 7In a new chat, enable the RoomRack connector and ask.
If something isn't working
- The AI says it lacks permission or can't find the property
- Check your PMS role. The AI sees what you see.
- It asks you to sign in again
- Normal after 30 days or after revoking: sign in again.
- You can't find the custom connector option
- Your Claude or ChatGPT plan probably doesn't include it.
- Anything else
- Contact RoomRack support.
Frequently asked questions
What is RoomRack MCP Server?
RoomRack MCP Server connects RoomRack PMS to AI assistants such as Claude and ChatGPT, so teams can ask in plain language and get answers from real hotel data, with the same permissions they have in the PMS.
Can the AI change anything in the PMS?
No. All tools are read-only: the AI cannot change anything in the PMS.
Do I need a developer to connect?
No. Connecting takes about 2 minutes with an active RoomRack PMS account and a Claude or ChatGPT account on a plan that allows custom connectors.
Which data is never returned?
Emails, phone numbers, IDs, passports, cards, addresses, tax IDs, notes and door codes are never returned. A second independent filter scans every response before it leaves.
Does my password reach Claude or ChatGPT?
No. Sign-in uses OAuth with PKCE and the normal PMS login with OTP. The access key is valid for 1 hour and renews automatically for up to 30 days.
How do I revoke a connection?
Every AI connection appears under your RoomRack account's active connections and can be revoked there, taking effect within a minute. You can also remove the connector in Claude or ChatGPT.
Does it work with multiple properties?
Yes. If you have access to several properties, one question can cover up to 5 at once.
See RoomRack in your hotel.
A walkthrough shaped around the type and size of your property.