Answers about RoomRack and how it works.

Yes. Data migration from an existing PMS can be assessed as part of the move to RoomRack.

The scope depends on what the current system can export and the format of the available files. Structured files such as Excel or CSV are commonly used, and the transferable data is reviewed before migration.

A Cloud PMS brings core day-to-day property operations into one environment that can be accessed from different locations and devices.

With RoomRack, Cloud PMS acts as the operational core and can connect with additional solutions for distribution, guest experience, payments, invoicing and analytics.

When a reservation is received through an active compatible Booking Engine or Channel Manager integration, it can be transferred automatically into RoomRack Cloud PMS.

The exact reservation and room-mapping behaviour depends on the active integration and property configuration.

Yes. Cloud PMS is the core property-management environment and can operate without additional distribution products.

Channel Manager, Booking Engine and other connected solutions can be added according to the property's requirements and setup.

Yes. RoomRack Cloud PMS can work with RoomRack Channel Manager and selected compatible external integrations.

Available capabilities — including availability, rates or restrictions — depend on the Channel Manager and the specific integration in use.

Rate management and distribution to external channels is handled through the Channel Manager layer.

The capabilities available to each property depend on its active integration, connected channels and configuration.

RoomRack offers RoomRack Live POS and can also support selected integrations with third-party POS systems.

Compatibility and exchanged data depend on the specific system and active integration.

RoomRack e-Invoicing works through a compatible licensed e-Invoicing provider.

RoomRack can connect with supported providers, while transmission to myDATA is handled through the active provider and depends on the configured integration.

Supported document types depend on the active e-Invoicing provider and the property's configuration.

During setup, the documents required by the property and their availability through the selected provider are confirmed.

Technical support requests are submitted through the RoomRack Help Desk so they can be properly recorded and tracked by our support team. Requests are handled according to their nature and priority.

Protecting data is a core requirement across RoomRack services.

Technical and organisational measures are applied according to the service and infrastructure in use. For information about personal-data processing, please refer to the Privacy Policy.