RoomRack Online Payments
RoomRack Online Payments
Hotel payments connected to the reservation.
Create and send secure payment requests through RoomRack and connect payments with reservations, stays and guest charges.
With a featured Viva.com integration and support for selected payment providers, RoomRack gives hotels more flexibility in how they take online payments.
Payment workflow
- 01
Reservation
Reservation or charge
- 02
Payment request
Created in RoomRack
- 03
Secure checkout
In the provider's environment
- 04
Confirmation
From the payment provider
- 05
Reservation / Folio
Where the integration supports it
Steps 3 and 4 take place in the active payment provider's environment. Payment-status updates depend on the capabilities of the active integration.
What is RoomRack Online Payments?
RoomRack Online Payments connects payment collection with daily hotel operations.
Hotel teams can create payment requests linked to reservations or charges and direct guests to a secure payment environment through the active payment-provider integration.
From reservation to payment in one organised workflow.
- 01
Create payment request
Select the relevant reservation or charge and create the matching payment request.
- 02
Send it to the guest
Send or share the payment link through supported communication channels.
- 03
Guest completes secure checkout
The guest completes payment in the secure checkout environment of the active payment provider.
- 04
Payment-status update
Payment-status updates depend on the capabilities of the active integration.
Featured integration with Viva.com
RoomRack + Viva.com
A strong connection for hotel online payments.
RoomRack uses Viva.com as the payment environment, connecting the reservation and related charges with the payment request.
Hotel teams manage the payment request in RoomRack while the transaction itself is completed within Viva.com's secure payment environment.
Capabilities available through Viva.com
- Card payments
- Smart Checkout
- Recurring payments
- Pre-authorisations
- Supported digital wallets
- IRIS — where available and subject to the Viva.com account configuration
- Supported payment methods
Availability of each capability within the RoomRack workflow depends on the active integration and the configuration of the Viva.com account.
Payment links connected to the reservation.
Create a secure payment request associated with the reservation or relevant charge and send it to the guest without managing disconnected payment information across different systems.
Recurring payments
Viva.com supports recurring-payment functionality. Its availability within the RoomRack workflow depends on the active integration and related configuration.
Pre-authorisations for hotel workflows
Viva.com supports pre-authorisation through supported payment flows. Managing pre-authorisations inside RoomRack is not presented as an available feature until that integration is confirmed.
Cards and payment methods
Available cards and payment methods depend on the active payment provider, country and account configuration.
The transaction is completed within the secure environment of the active payment provider.
Flexibility in how your hotel accepts payments.
RoomRack works with supported payment-provider integrations, so hotels are not all tied to the same payment setup.
Viva.com is the featured integration; other setups can be used only where a supported integration is active.
Connected to daily hotel operations.
Online payments designed around hotel operations.
RoomRack Online Payments is designed for hotels and hospitality businesses that want payment collection to connect with reservations and daily operations rather than managing standalone payment links across disconnected systems.
Frequently asked questions
What is RoomRack Online Payments?
It is RoomRack's operational workflow for linking payment requests with reservations and charges. RoomRack does not process the transaction itself; it is completed within the active payment provider's secure environment.
How is a payment link created?
The team selects the relevant reservation or charge and creates the matching payment request in RoomRack.
How does the guest complete payment?
The guest opens the payment link and completes payment in the secure checkout environment of the active payment provider.
Which payment provider does RoomRack connect with?
Viva.com is the featured integration. Other setups can be used only where a supported integration is active.
How does the Viva.com integration work?
Hotel teams manage the operational workflow in RoomRack, while the transaction is completed within Viva.com's secure payment environment.
Can I use another payment provider or banking setup?
Only through supported integrations. The RoomRack team can advise on your specific setup.
Are recurring payments supported?
Viva.com supports recurring-payment functionality. Its availability within the RoomRack workflow depends on the active integration and related configuration.
Are pre-authorisations supported?
Viva.com supports pre-authorisation through supported payment flows. Managing pre-authorisations inside RoomRack is not presented as an available feature until that integration is confirmed.
Which cards and payment methods are available?
Available cards and payment methods depend on the active payment provider, country and account configuration.
Does the payment connect with the reservation in RoomRack Cloud PMS?
The payment request is created in relation to the reservation or relevant charge. Payment-status updates depend on the capabilities of the active integration.
Make payment part of the reservation workflow.
See how RoomRack Online Payments and the Viva.com integration can simplify payment collection for your property.