RoomRack Smart Locks & Access
Smart access connected to your hotel operations.
From reservation to room access, with less manual key management.
Connect RoomRack Cloud PMS with compatible smart-access solutions and manage guest entry through a more organised hotel workflow.
Depending on the access system and active integration, guests can use PIN codes, apps, RFID cards or other supported access methods.
- Guest
- Guest A
- Room
- Room 204
- 1Reservation in PMS
- 2RoomRack access layer
- 3Access credential · Demo PIN ••••
- 4Compatible lock · Room 204
From reservation to access.
Reservation & room
The reservation and room are managed in RoomRack Cloud PMS.
Access creation
Where supported by the active integration, the appropriate access credential is created or assigned.
Delivery to the guest
The access credential can be provided to the guest through the supported guest-access workflow.
Expiry / access changes
Credential validity and management follow the capabilities of the connected access system.
What is RoomRack Smart Access?
RoomRack connects Cloud PMS operations with compatible electronic-access systems, allowing room management and guest access to work within the same hotel workflow.
Exact capabilities depend on the lock, access system and active technical integration.
RoomRack provides the software. Locks and access devices are third-party hardware.
Connected management.
Reservation and access-related changes can be passed according to the capabilities and synchronisation behaviour of the active integration.
Access security depends on the hardware, access-system configuration, connectivity and the property's operating practices.
Integration with TTLock.
RoomRack supports connectivity with compatible solutions based on the TTLock ecosystem, allowing supported access functionality to work within the connected hotel workflow.
Available capabilities depend on lock model, gateway, connectivity and active implementation.
Not every TTLock device is compatible. Compatibility is confirmed per model.
Access in the way that suits your property.
Available methods depend on the lock model and active integration.
RoomRack Digital Key.
RoomRack Digital Key is the digital-access experience within the RoomRack ecosystem. It connects the guest journey with compatible access systems so guests can receive and use the appropriate access credential where supported.
Explore Digital KeyFrom Guest Kiosk to the door.
Where the relevant workflow is enabled, RoomRack Guest Kiosk can act as a guest service point within the overall check-in and access process.
Exact functionality depends on the PMS, kiosk and smart-access integration.
Explore Guest KioskFor hotels, apartments and short-stay properties.
Smart-access solutions can support different hospitality models, from boutique hotels and apartments to smaller properties and short-stay accommodation.
The right setup depends on door type, operating model and access requirements.
Compatible Access Solutions
Choose hardware based on your door type and operational requirements.
Available hardware is confirmed per project, based on your doors, the access methods you need and the integration involved.
Prices and availability are provided on request.
Request PriceWhich lock fits your property?
Check door thickness, the current lock type and whether you need PIN, RFID card or both.
RoomRack recommends a specific model only once compatibility is confirmed.
Find the Right SolutionNeed more than access?
RoomRack can also connect access with broader Smart Hotel workflows where a compatible implementation is available.
Who is it for?
Smart-access solutions can be used by hotels, boutique hotels, apartments, villas and short-stay properties that want to reduce manual key handling and better organise the access process.
The right implementation depends on the number of rooms, door type, how reception operates and the property's needs.
RoomRack Cloud PMSFrequently asked questions
What are smart locks for hotels?
They are electronic locks that allow access through methods such as PIN codes, RFID cards or an app, depending on the model. When connected to a compatible system, access can be managed as part of the property's operations.
How do smart locks connect with RoomRack Cloud PMS?
RoomRack connects Cloud PMS with compatible access systems through the active technical integration. Available functionality depends on the lock, the access system and the implementation.
Does RoomRack support TTLock?
Yes. RoomRack supports connectivity with compatible solutions based on the TTLock ecosystem. Available capabilities depend on lock model, gateway, connectivity and active implementation.
Is a PIN automatically created for every reservation?
Where supported by the active PMS-to-smart-access integration, RoomRack can automate the creation or assignment of an access credential for the relevant stay. The exact workflow is confirmed for each setup.
Does the PIN automatically expire after checkout?
Credential validity can follow the rules of the connected access solution. Behaviour after checkout depends on the specific implementation.
How does the guest receive the PIN or digital key?
The access credential can be shared with the guest through the supported guest communication workflow. Available channels depend on the active implementation.
Does the lock require a gateway?
It depends on the model and the functions you need. Some remote-management functions may require a gateway and an internet connection.
Can I use RFID cards?
Yes, on models that support RFID. Support is confirmed for each model individually.
Are fingerprint locks supported?
Only on compatible models that include a fingerprint sensor. It is not a feature of every lock.
Can I unlock a door remotely?
Remote management depends on the model, gateway and active integration. The RoomRack team can confirm what applies to your setup.
What happens if the batteries run out?
Behaviour depends on the model. Many locks offer a backup access method, such as a mechanical key or emergency external power, where provided by the manufacturer.
Can I use smart locks in apartments or short-stay properties?
Yes. Smart-access solutions can be used in apartments and short-stay properties. The right setup depends on door type and operating model.
How do I choose the right model?
The choice depends on your door type, the access methods you want and whether you need remote management. The RoomRack team can review your property and suggest a compatible option.
Find the access solution that fits your property.
Tell us about your property, door types and operating model, and the RoomRack team can help evaluate the right smart-access setup.
The RoomRack team will review your access requirements and contact you.