RoomRack Hospitality

RoomRack AI Concierge

Your hotel's knowledge, in conversation with every guest.

It answers the repeating questions from the content you define, and guides guests to a booking or a service. It doesn't replace your team.

Request a DemoSee how it works
  • Answers from your knowledge
  • Multilingual
  • Human handover

Concierge

Your Hotel · online

EN

Is breakfast included, and until what time?

Breakfast is served 07:30–10:30 in the garden lounge. It's included in your rate.

Source: Hotel information · Breakfast

Can you suggest a dinner spot nearby?

Here are two places the hotel recommends:

Seaside taverna · 5′Old town bistro · 10′
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What it is

What is RoomRack AI Concierge?

RoomRack AI Concierge is a hotel chat assistant that answers guest questions from the hotel's own information, recommends experiences at the destination and leads to direct booking.

How it works

You decide what it knows. It answers.

  1. 01

    You define the knowledge

    Services, policies, opening hours and destination tips.

  2. 02

    The guest asks

    In their own words and language.

  3. 03

    Answer and next step

    An answer from your content, and guidance to a booking or service.

Hotel knowledgeDefined by you
  • Breakfast07:30–10:30 · Garden lounge
  • Check-in / Check-out15:00 / 11:00
  • Pet policyOn request
  • Local tips12 tips

A concierge that never clocks off.

Your team answers the same questions every day, in many languages and channels. AI Concierge takes them on — and hands over whatever needs a person.

Natural conversation

Guests ask in their own words.

Hotel knowledge base

Answers come from content you define.

Local recommendations

Dining, experiences and practical information.

Booking assistance

Guidance towards a direct booking or a service.

Multilingual conversations

The conversation continues in the guest's language.

Handover to your team

Whatever needs a person goes to your team.

Works with

From question to booking — or to your team.

  1. 01

    Hotel website

    Where prospective guests are looking.

  2. 02
    RoomRack Booking Engine

    Guidance towards direct booking.

  3. 03
    RoomRack Unified Inbox

    Handing the conversation to a person.

FAQ

Frequently asked questions

Where do its answers come from?

From the information the hotel provides: services, policies, opening hours and recommendations.

Does it replace our team?

No. It takes the repeating questions and hands over to your team whatever needs a person.

Which language does it reply in?

The conversation continues in the guest's language.

Where does it appear?

On the hotel website and on the guest's phone.

Explore RoomRack solutions that may complement the area you are already evaluating.

Not sure what else you need? Build Your RoomRack

See AI Concierge with your own hotel's knowledge.

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