RoomRack Hospitality

RoomRack Unified Inbox

One conversation per guest. Not five apps.

Messages on different screens mean replies that arrive late or never. Unified Inbox brings them into one list, with the reservation next to every conversation.

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  • All channels, one list
  • Reservation beside the message
  • Templates & assignment
Inbox4

  • Room 204Email

    Can we arrive earlier?

  • Room 112SMS

    Thank you so much!

  • New bookingBooking channel

    Is there parking?

  • Room 309AI Concierge

    Handed to the team

Room 204 · 12–15 Jun

2 adults · Arriving in 3 days

Cloud PMS

Hi! Could we arrive earlier, around 11:00?

Of course! We'll let you know as soon as the room is ready.

Assigned: Front desk

Check-in timeDirections
Write a reply…

What it is

What is RoomRack Unified Inbox?

RoomRack Unified Inbox is a single message inbox that brings guest communication into one place, with the reservation next to each message, reply templates and team collaboration.

How it works

Every message, to the right person.

  1. 01

    One inbox

    Every messaging channel in one list.

  2. 02

    Booking context

    Each conversation next to its reservation.

  3. 03

    Team handling

    Assignment, reply templates, history.

Team & assignmentShared templates
  • FFront deskArrivals, access, times
  • RReservationsDate changes, offers
  • GGuest relationsRequests during the stay

Fewer tabs. Faster replies.

Your team knows who is asking, about which stay, and what a colleague replied before.

Central inbox

Guest messages in one place.

Reservation context

Your team sees who is asking and about which stay.

Templates & collaboration

Consistent replies from the whole team.

Where it fits

For teams that reply every day.

RoomRack AI ConciergeRoomRack Cloud PMS
  1. 01

    Reception answering across channels.

  2. 02

    Handover from AI Concierge to a person.

  3. 03

    A shared view for a property group.

FAQ

Frequently asked questions

Which channels are supported?

Email, SMS, Viber, WhatsApp and channel messages where available.

Can several colleagues reply?

Yes. The team works from the same inbox, with shared templates for consistent replies.

Does it work with AI Concierge?

Yes. Whatever needs a person is handed over from AI Concierge to your team through Unified Inbox.

Explore RoomRack solutions that may complement the area you are already evaluating.

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See all your guest communication in one inbox.

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