Guest experience
Digital guest experience from booking to departure
RoomRack's guest experience solution connects the products the guest uses at each stage: before arrival, on arrival, during the stay and at departure.
Who it is for
- Hotels where experience is a key advantage.
- Resorts and city hotels with arrival peaks.
Challenges
- Gaps between stages of the stay.
- The guest is asked for the same information again.
How RoomRack helps
- RoomRack Online Check-in before arrival.
- RoomRack Guest Kiosk in the lobby.
- RoomRack QR Concierge and AI Concierge during the stay.
RoomRack products for this solution
RoomRack Guest Kiosk
A self-service platform for check-in, digital key, check-out, breakfast, direct booking and a local guide.
RoomRack Online Check-in
Pre-arrival check-in, guest details, arrival instructions and express check-out from mobile.
RoomRack AI Concierge
A digital concierge that knows the property, its services and the destination.
RoomRack QR Concierge
Information, services, facilities and a local guide in a multilingual, hotel-branded experience.
FAQ
Do I have to use every product?
No. Each product works on its own and connects to the others when you add them.
See RoomRack in your hotel.
A walkthrough shaped around the type and size of your property.