Guest Experience
Guest experience software for hotels
The Guest Experience category covers the RoomRack products that serve the guest directly: check-in before arrival, self-service in the lobby, room access from the phone, a hotel guide via QR, and answers to questions around the clock. Every guest action is recorded on the PMS reservation.
Who it is for
- Hotels with arrival peaks and queues at reception.
- Properties without a 24-hour reception, such as apartments and villas.
- Boutique hotels that want more time for personal hospitality.
Problems it solves
- Queues at the front desk at peak times.
- Repeated questions (Wi-Fi, breakfast, transfers) that take up staff time.
- Documents and details collected by hand on arrival.
- Late arrivals with no staff on site.
RoomRack Guest Experience products
RoomRack Guest Kiosk
Your digital front desk. Available 24/7.
A self-service platform for check-in, digital key, check-out, breakfast, direct booking and a local guide.
RoomRack Online Check-in
The stay begins before the guest arrives.
Pre-arrival check-in, guest details, arrival instructions and express check-out from mobile.
RoomRack Digital Key
Access connected to the reservation.
Room codes and access that follow the arrival and departure lifecycle, through compatible smart locks.
RoomRack QR Concierge
Your hotel guide, one scan away.
Information, services, facilities and a local guide in a multilingual, hotel-branded experience.
RoomRack AI Concierge
Your hotel's knowledge, in conversation with every guest.
A digital concierge that knows the property, its services and the destination.
Hotel use cases
Queue-free arrival
The guest completes online check-in before arriving and collects a key at the kiosk.
Late arrival without staff
Online check-in and a digital key allow room entry without reception.
Service during the stay
QR Concierge and AI Concierge answer questions and pass requests to staff.
Related solutions
FAQ
Which products belong to Guest Experience?
RoomRack Guest Kiosk, RoomRack Online Check-in, RoomRack Digital Key, RoomRack QR Concierge and RoomRack AI Concierge.
Does the guest need to download an app?
Not for online check-in and QR Concierge, which open from a link in the browser.
Does RoomRack supply the kiosk hardware?
RoomRack provides the software. The hardware is compatible third-party equipment or a tablet.
See RoomRack in your hotel.
A walkthrough shaped around the type and size of your property.